1 – PERSONAL INFORMATION COLLECTED

Ordering & browsing our site:

When you make a purchase or create a customer account on our site, as part of our buying and selling process, we collect the personal information you provide to us that is necessary to prepare and deliver your package to you, such as your name, address and email address, postal address and telephone number.

This order data is transmitted to our logistics service providers who prepare and transport the package to your home. They are absolutely not allowed to use your data for anything other than to process your order and must delete this data from their computer system after processing. If you choose to have your order delivered outside of Europe, your data such as your postal address is necessarily transmitted to the logistics services of the carrier who will deliver to you in this country.

When you visit our site, we automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. In addition, information may be stored in or retrieved from your browser, usually in the form of cookies. They collect information about you, your preferences or your device and browser. They are usually only set in response to actions made by you which amount to a request for services (e.g. an order).

Emails:

If you have decided to join our Newsletter by email (via the form on our site or by checking the corresponding box in the purchasing process), we use your email address to send you Zenogati news (new products, advice, events, etc.) or to communicate information relating to your purchase or browsing history on our site. Please note that if you no longer wish to receive these emails, you can unsubscribe at any time by clicking on the “unsubscribe” unsubscribe link located at the bottom of the emails or by contacting us at contact@zenogati.com.  The effect is immediate.

The emailing tool we use is American. It complies with the principles of the EU-US and Swiss-US Privacy Shield Frameworks. In addition, and as a “processor”, this emailing tool is required to comply with the legal requirements of the General Data Protection Regulation (GDPR).

Audience measurement:

We use audience analysis tools (such as Google Analytics) to better understand the activity on our site, how you react, and to improve the performance of our site so that it corresponds as much as possible to your uses. As such, we provide these tools with data on your browsing history on our site and information on the products ordered. All data handled for statistical purposes outside Europe is completely anonymized.

Product reviews:

Your email address, your name, first name and your order reference are transmitted to our partner who will send you a review form in an email. Your email address is not published on our site at the time of publication of your review. This data is not transmitted to any other company and this data is only used for the purpose of evaluating your experience with our products.

Advertisement :

Like many of our comrades, advertising cookies are placed when you visit our site to then display targeted advertising messages when you browse other sites. The data collected is anonymous and is only used for advertising features.

How long is my personal data kept?

The length of time we retain personal data depends on our business needs and legal obligations.

In the context of the purchase of products, we keep your data for as long as it is necessary for the purposes for which it was collected (e.g. management of the commercial relationship between you and us), and for any other related purposes such as monitoring our stocks but while complying with the applicable legislation on data security and retention.

If you agree to receive emails from Zenogati, your data is kept until you request to unsubscribe or delete your personal data, or after a certain period of inactivity (for a maximum of 3 years from the last contact (e.g.: click in one of our emails).

If a customer account is created, the data will be kept until you send a request to delete it or after a period of inactivity on your part (for a maximum of 3 years from the end of the commercial relationship (e.g. last order) or the last contact (e.g. click in one of our emails).

When you contact us to obtain information about our products or our brand, or when you apply for a job offer, the data is kept for only 3 years from the date of collection or the last contact at your initiative.

2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How can I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@zenogati.com or by mail at: Zenogati, 66 Avenue des Champs-Élysées 75008 Paris, France

3 – COOKIES

When you browse our site or place an order, data may be stored in or retrieved from your browser, usually in the form of cookies. A cookie is a small text file saved by the browser of your computer, tablet or smartphone and which allows user data to be stored in order to facilitate navigation and enable certain other features.

We use first-party cookies, deposited by Zenogati for the proper functioning of our site, most of these cookies cannot be disabled in our systems. They allow to memorize your information entered in the forms on our site so that you are not required to enter them again during your use, but also to manage and secure access to your account, or to your shopping cart.

Here is a non-exhaustive list of cookies relating to the operation of our site:

- session_id: unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

- shopify_visit: no data held, persists for 30 minutes from the last visit. Used by our website provider's internal stats tracking system to record the number of visits.

- shopify_uniq: no data held, expires midnight (relative to the visitor) of the next day. Calculates the number of visits to a store by a unique customer.

- cart: unique identifier, persistent for 2 weeks, stores information about your shopping cart.

- secure_session_id : unique session identifier

- storefront_digest: unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

- more information here: https://fr.shopify.com/legal/cookies

We also use third-party cookies (or “third-party cookies”) placed by our partners. These third-party cookies are directly managed by the companies that issue them and which must also comply with data protection regulations.

- audience measurement cookies: to assess site traffic (number of visits, page views, shopping cart abandonment, etc.) and improve our performance

- advertising cookies: to provide you with advertising content related to the interest you have shown in the brand, products and the entire Zenogati adventure.

Opposing cookies:

You can configure your browser to be informed about the existence of these cookies or to block them. In case you choose to block these cookies, some features of our site may be affected (such as keeping items in your shopping cart). If you wish to delete cookies from your web browser, you can follow these instructions:

Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox: https://support.mozilla.org/fr/kb/protection-renforcee-contre-pistage-firefox-entreprises?redirectlocale=fr&redirectslug=Activer+et+d%C3%A9sactiver+les+cookies

Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac

Most of these cookies expire when you end your visit to our sites. Others have a longer lifespan, which does not exceed 12 months, in accordance with current regulations. However, some trackers are exempt from collecting this consent (this is the case for trackers that last more than 12 months).

You can also block third-party cookies:

- More information here: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
- If you no longer wish to see our advertisements on social networks, we advise you to go to the “settings” section then “advertising preferences”.
- There are also advertising cookie opt-out platforms such as http://optout.networkadvertising.org/ or http://www.youronlinechoices.com/ or via the blue AdChoices icon
- More information about Google cookies: https://policies.google.com/privacy

4 – DISCLOSURE

We will disclose your personal information if we are required by law to do so or if you violate our Terms of Service or to protect ours or others' rights, property or safety.

We have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). We will therefore not share your personal information with third parties without your prior consent (except as provided above). As explained above, your information may be communicated to trusted third parties who support us in the administration and proper functioning of our site, to the extent that these partners undertake to keep this information confidential. And only data that does not allow you to be directly identified (e.g. cookies) may be transmitted to our partners for marketing or advertising purposes. You can of course decide to oppose this.

5 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your order. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, please see Shopify's Terms of Service here or Privacy Policy here.

6 – SERVICES PROVIDED BY THIRD PARTIES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

7 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Finally, we recommend that you adopt the following security measures to improve your security on the Internet:

- When creating an account, use at least 8 characters for your password, mixing letters (upper and lower case) and numbers. Do not use your name, or other personal data that can be easily obtained.

- Keep your passwords confidential and avoid using the same password for multiple accounts

8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT DETAILS

In accordance with the General Data Protection Regulation (GDPR), if you would like to: access, correct, amend, restrict, contest the accuracy of, delete any personal information we have about you, register a complaint, object to processing, unsubscribe from our emails, exercise your right to transparency and portability of personal data concerning you, or if you simply wish to have more information about these subjects, contact our Privacy Compliance Officer at the email address opposite: contact@zenogati.com or by mail at Zenogati, 66 Avenue des Champs-Élysées 75008 Paris, France

To exercise these rights, you simply need to provide us with your first name, last name, address, email address and proof of identity.